Case Study: UK Glassforce

Project: Ten-year technical partnership - contractor mobile platform, job management systems, partner integrations, and ongoing infrastructure

UK Glassforce is a specialist contractor network delivering glazing installation and repair services across residential and commercial projects throughout the UK.

The Challenge

Every job UK Glassforce completed generated paperwork. Risk assessments, site attendance records, customer signatures, photos of completed work - all of it was handled on paper by field engineers, then scanned and emailed back to the office, sometimes days after the job was done.

That delay wasn't just an inconvenience. Follow-up work couldn't be scheduled. Customers were left waiting for documentation. Office staff spent significant time chasing, processing, and filing what should have been automatic. Across thousands of jobs a year, the cumulative cost was substantial - and in an increasingly competitive market, operational drag at that scale was a real liability.

At the same time, the business was developing relationships with large national facility management clients - organisations managing motorway services and other multi-site commercial estates. Those clients operated their own compliance platforms, and suppliers who couldn't connect to them directly were at a disadvantage when contracts came up for renewal.

The Approach

In Check Software's first priority was eliminating the paper workflow entirely. A purpose-built mobile application was developed for UK Glassforce's contractor network, enabling glaziers to manage every aspect of a job from their device: job allocation, site attendance marking, risk assessments, photo capture, and customer signatures. Documentation that previously took days to reach the office now arrived the moment a job was completed - automatically formatted, associated with the correct job record, and distributed to customers and internal teams without manual handling.

The contractor app sits within a wider job management platform, which In Check Software rebuilt and maintains to support the full operational picture - job allocation across contractor teams, scheduling, tracking, and document generation in PDF, Word and Excel formats. The platform serves as the operational backbone of the business, with every job flowing through it from allocation to close.

A separate glass sizing and fracture analysis tool was developed for office staff and estimators, replacing manual spreadsheet calculations with a structured application built around UK Glassforce's own technical expertise. Pricing and specification work that previously relied on individual knowledge and error-prone tables is now consistent and fast.

For the largest clients - national facility managers operating under strict compliance requirements - In Check Software built direct integrations between UK Glassforce's systems and the client's own platforms. Time-on-site data, risk documentation, and health and safety records are exchanged automatically, removing the manual compliance overhead that would otherwise sit with UK Glassforce's operational team. The result is a 100% compliance record with those clients - the kind of track record that keeps a supplier on the preferred list.

Infrastructure management, security updates, and platform upgrades have been handled by In Check Software throughout - ensuring the systems underpinning the business remain stable as the contractor network and workload has grown.

The Outcome

Over ten years, UK Glassforce has grown from a business managing its field operations on paper to one where every job, every contractor, and every client interaction is tracked, documented, and reported automatically. The systems in place today would be unrecognisable to the business that existed before.

"Working with In Check Software has fundamentally changed how we operate. What used to take days of chasing paperwork now happens automatically the moment a job is done. The systems they've built have helped us maintain a 100% compliance record with our largest clients and kept us competitive in a market that doesn't forgive inefficiency."

Director, UK Glassforce

• Thousands of hours saved annually - estimated 30–60 minutes per job eliminated across contractor and office workflows, across thousands of jobs each year
• Preferred supplier status maintained - 100% compliance records with national facility management clients, secured through direct system integrations that competitors cannot match
• Jobs closed faster - documentation reaches customers and internal teams immediately on completion, enabling follow-up work to be scheduled without delay
• Consistent, accurate estimating - glass sizing and analysis standardised across the business, removing reliance on individual knowledge and manual tables
• Operational resilience demonstrated - the infrastructure and systems in place proved their value during the disruption of Covid-19 and lockdowns, when businesses without robust internal platforms struggled to continue operating
• One trusted technical partner - rather than managing multiple vendors, UK Glassforce operates with In Check Software as its external technical lead across all systems, infrastructure, and development decisions

UK Glassforce is a specialist glazing contractor network operating across residential and commercial projects throughout the UK.